Processing Refunds Manually

How to Process Refunds Outside of RMS

Refund Using the Gateway

First find the original sale transaction.

Select the original sale and click refund.

Press OK to refund.

Success message will appear.

Setting up additional payment methods (Receipt types) within RMS

Use cash receipt type that is not being used correctly.

(Setup -> Accounting -> Accounting Options -> Options -> Show these receipt types)

I have chosen Cash 5 for my example.

Change the labels. Change the corresponding to indicate "manual Credit Card Refund" for either Cash 2 or Cash 3 or Cash 4 or Cash 5. (Whichever one was selected on the screen before)

Use the new receipt type to capture the manual payment within RMS.

For any additional questions regarding processing refunds manually, please log a service request at supports@rmscloud.com